Role Purpose and Responsibilities
This role is responsible for retaining and growing current customer revenue streams by nurturing customer relationships and interdependencies. The Key Accounts Executive will ensure that trust is built with allocated key customers to generate KEEP and GROW potential (upselling and cross-selling) across all of the company’s service lines. Works closely with the Head of Key Accounts to safeguard customer satisfaction and timely and effective problem resolution. This role requires a proactive relationship executive who is able to build customer trust and understanding to optimize account management and sales potential.
Adhere to the company’s sales and commercial policies and procedures.
Should be able to manage large volumes of clients (400+) in Dubai and the Northern Emirates.
Track market trends through active use of social media and customer intelligence. Use this understanding to drive customer loyalty and account growth across the UAE.
Research clients via LinkedIn, newsfeeds, and CRM to identify and pursue account opportunities (cross-sell or upsell), including tenders.
Create customer mapping (Key Account Management plans) and a ‘retain and grow’ strategy for each account.
Build and maintain a strong personal pipeline and coordinate the targeting strategy necessary to maintain its health.
Plan account management activities (customer-facing and online) to maximize productivity and account growth potential.
Achieve high conversion rates (>70%) against opportunities for growth, ensuring that profit targets are applied in accordance with policy.
Proactively track contract status and apply pre-emptive measures to ensure that accounts are retained.
Meet or exceed your KEEP and GROW targets. Meet monthly performance targets (financial and MSCs) as agreed with the Head of Key Accounts.
Support the compilation and submission of Oryx team reports as directed.
Accomplished computer skills
Microsoft Office expertise
UAE Driving license
Good IT and typing competency
Good social media awareness and skills
Good verbal and written communication
Calm and diligent personality
Proactive and flexible approach to work
Job Location Dubai, United Arab Emirates
Company Industry Waste Disposal & Recycling
Company Type Recruitment Agency
Job Role Administration
Employment Type Full Time Employee
Monthly Salary Range $1,500 – $2,000
Number of Vacancies 1
Years of Experience Min: 3