Housekeeping Supervisor

Job Description:

The Housekeeping Supervisor is responsible for the operational efficiency of all housekeeping areas and the service delivery of those areas within budgeted guidelines.


  • Supervise the implementation of housekeeping standards and procedures in relation to:
    • Bedroom service
    • Bathroom service
    • Valet service
    • Cleaning service
    • Linen maintenance

Recommended changes to these standards and training needs on an ongoing basis.

  • Maintain a current and thorough knowledge of all housekeeping systems.
  • Assign tasks/rooms to the Housekeeping staff and show presence on the ‘floors’.
  • Ensure maintenance of the equipment used by the employees and ensure that it is cleaned and stored correctly.
  • Ensure that all vacuuming, polishing, carpet care, general cleaning is done in a professional manner and according to established schedules.
  • Open and close the shift and ensure effective shift hand over.
  • Prioritise arrival rooms.
  • Liaise with Front Office for guest and hotel requirements.
  • Ensure guest valet is processed and delivered in a timely manner.
  • Co-ordinate special projects (e.g. site rooms, vermin control, window and carpet cleaning, room inventories)
  • Manage all special requests made by guests
  • Ensure consistency within the department
  • Manage lost property for the hotel

Desired Skill & Expertise:

  • Minimum 2 years experience in the same role in a 4/5* hotel.
  • Friendly, polite, and courteous nature.
  • Ability to work cohesively with fellow colleagues as part of a team.
  • Ability to work well under pressure in a fast paced environment.
  • Flexibility to respond to a range of various work situations.






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